Shipping Protection FAQ

Q1: What is Shipping Protection?

A1: When purchasing from Xcotton-partnered stores, you may opt for Shipping Protection to safeguard your order against loss, damage, or misdelivery during transit.

Q2: When am I eligible to file a claim?

A2: You may submit a claim under the following circumstances:

  • Domestic orders undelivered after 30 days or international orders undelivered after 60 days from the shipment date.
  • Visible damage to the delivered package.
  • Package marked "delivered" but not received (requires supporting documentation, e.g., police report or security footage).
  • Misdelivery to an incorrect address due to system/processing errors (provided the correct address was submitted at checkout).

Q3: How do I file a claim?

A3: To report lost, damaged, or misdelivered packages:

  1. Visit the Xcotton Resolution Center
  2. Email support@xcottons.com

Note: All claims must be submitted within 90 days of the order date.

Q4: Can I cancel Shipping Protection?

Pre-shipment: Contact the merchant directly for a refund.

Post-shipment: Non-refundable once the order is shipped.